Yes we ship world wide. Please add your details to the checkout page to get our up to date shipping fees for your country.

In the unlikely event you're missing an item, your order is damaged, or you've received a wrong item/order, please contact us with the following information and our Customer Support team will get it sorted;

• Your order number
• The name of the item you didn't receive
• A photo and the name of the item you have received (if the wrong item)

FYI; All claims for orders arriving with missing/wrong items must be made within 7 days of the delivery date.

Unfortunately, we’re unable to make any changes to your order once you've hit 'Place Order' at checkout, this includes:

• Changing the item or size
• Delivery/billing address
• Adding/removing items to your order
• Shipping method

However, there is a 15-minute window where you can cancel your order by locating the order either in your confirmation email, or in your account section, and hitting the 'Cancel Order' button.

Once this time has passed the order can't be cancelled, however you can return/exchange the items once delivered.

Input the incorrect address at checkout... Sadly, we can't change an address with the courier once the order is placed, however it may be possible to update your delivery preferences with the courier by contacting them directly.

If for any reason your order can't be delivered, the courier will return it to us and you’ll receive an automatic refund once the parcel has reached our warehouse. You can keep an eye on your tracking information for any updates.

If your order hasn't shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number and they may be able to amend this for you.

If your order has shipped, please contact the courier directly ASAP as they may be able to help.

Important to know... If you input the incorrect address at checkout, we can not be held accountable if the order goes missing, meaning we're not liable to refund/replace this order.

US only.

UPS Standard, UPS Express, UPS SurePost 

STANDARD DELIVERY - $5 USD

• Estimated delivery 11-12 WORKING DAYS. *Once your order has shipped. Order 
• Free Standard Delivery available for orders ABOVE $75

EXPRESS DELIVERY - $15 USD

• Estimated delivery 4-5 WORKING DAYS. *Once your order has shipped. Order by 2 pm PST for same day processing

Any unwanted product must be returned within 30 days from when your EGGZOO order is delivered

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule: 

• If an item is marked as 'Final Sale', this item is non-returnable.

To receive a full refund on eligible returns, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

GOOD TO KNOWS...

• We only offer refunds onto the original payment method used to make the order.
• Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

Returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!

Please retain any proof of return postage receipts as we may need to view these as part of your return.

Exchanges can only be made for a different size of the same item, not a completely different item.

If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.

For any other questions/ information contact us at eggzoo.official@gmail.com